Is there an age limit to use the Zalgiris Insider platform?
The Zalgiris Insider subscribers must be no younger than 14 years old.
How do I change my current Zalgiris Insider plan?
You can change your plan at any time on your account on https://insider.zalgiris.lt, by clicking My account and changing your plan selection. You can order a larger plan by clicking on the locked content and following with the necessary purchase actions. When moving to a more expensive plan, you can see the content immediately after confirming your actions, with the additional fee being charged from your card. When moving on to a smaller plan, the larger plan’s content is locked and subscribers will then only see the content of the smaller plan.
I’m using the Start plan for Zalgiris Insider and I purchased the MVP plan. What are the payments that will be charged, and when will that happen?
The more expensive plan (Zalgiris Insider MVP) is activated immediately, with the price being calculated proportionally for the remainder of the month. In other words, the subscriber pays the price of the smaller plan for the days used and the larger plan for the remaining days until the upcoming payment. The following payment for the subscription will be charged according to the more expensive plan pricing. The payment is made the same day when the first payment was made when subscribing to Zalgiris Insider
I want to cancel my subscription – how do I do that?
A subscriber can cancel his subscription at any time having by logging into their https://insider.zalgiris.lt account and visiting ‘My account’ page. The subscription ends at the end of the current payment period – one calendar month after the last payment. Until the subscription ends, the subscriber will continue seeing all the content. After the month after the last payment passes, a new payment will not be charged, and the subscription will not be extended, with the content not available to the subscriber anymore.
How many devices can I use with my account?
The platform’s subscription is intended for one subscriber only and is connected to the registered e-mail account. The subscriber can log in to the account using two smart devices.
How can I pay for the subscription?
The payment will be charged from a debit or credit card connected to your account, and the payments will be automatically charged once a month.
How can I receive an invoice for my subscription?
To receive and invoice, you should contact email@example.com until the 7th day of the upcoming month.
How can I get a refund for a postponed EuroLeague game?
To get a refund for the games against Fenerbahce, CSKA and Bayern was possible until the 5th of May.
Do I have to do anything else if I don’t want to get refunded and would instead donate the money to Zalgiris?
We always knew that we had the best fans! We extend our gratitude and will surely reward you with amazing emotions, whenever it’s safe to head back into the arenas. If you decide not to get refunded, you do not need to do anything else.
I have a Zalgiris season ticket. Can I get a compensation for the games that did not happen?
Now that the season is officially over, Zalgiris season ticket holders will also have a chance to receive a compensation. The compensation is based on the value of the unplayed games and was set at 25 percent of the season ticket‘s price.
To receive a compensation for the EuroLeague and LKL games that were not played, you should fill out this form. The form can be filled out until the 30th of June.
Season ticket holders will be able to receive compensation in two ways: either receiving a refund to their bank account, or receiving a discount for next season‘s ticket. Those who wish to help the team financially may choose not to receive compensation and use it as support for Zalgiris. In that case, you should still fill out the form.
How can I get a refund for the cancelled LKL games?
While ending the LKL championship was not our decision, but just a reaction to ensure the health and safety of all of us, if you chose to get a refund for the games against Neptunas (March 15th) and Lietkabelis (March 29th) until the 30th of March, the refund was made until 13th of April.
When will I be able to purchase a season ticket for the next season?
Zalgiris is planning to start season ticket sales for the 2020-2021 season in the second part of the summer. People who were season ticket holders for the 2019-2020 season will be informed personally by email. Those who were not season ticket holders this year, but would like to purchase it for next season, we invite you to fill out this form so we can contact you and help you chose the most suitable option.
- Where can I buy tickets?
- Where can I buy season ticket?
What should I do if I am having trouble buying online?
You should contact by phone: +370 616 44448, or by e-mail – firstname.lastname@example.org.
It is possible to return the ticket?
Tickets are refundable only if the event is cancelled.
Can I reserve the ticket?
We do not provide this service right now.
How can I receive the invoice?
If you want to receive an invoice for your purchase, please contact us by e-mail: email@example.com.
How can I pay for tickets using online ticketing system?
On the online ticketing system you can pay for tickets using Swedbank, SEB, Luminor, Danske Bank electronic banking.
Can I pay for the ticket in cash?
If you do not want to pay online, you can buy tickets in Zalgirio Arena ticket office or Bilietai.lt sales points. It is possible to pay in cash or with a credit card.
How can I take advantage of Žalgiris Honor Club discount?
Members of the Zalgiris Honor Club can receive a discount for a ticket. The buyer has to select the price Zalgiris Honor Club (Žalgirio Garbės Klubas) and enter the code of the discount. Each club member has an individual code. A personal code can be used only once for one basketball game.
How can I take advantage of students or seniors discount?
This discount applies only to basketball games in Zalgirio Arena. Additionally, this discount is only valid only in bronze, green, brown, pink and blue zones of the arena. To take advantage of this discount, while purchasing the ticket online you need to select the name of the discount – students / seniors. You must submit a document confirming such discount. Otherwise, you might not be allowed to enter the venue.
Can children attend basketball games free of charge?
Yes, children up to 7 years old can attend the basketball games free of charge. Please have a document proving the age of the child.
(Lietuviškai) Ar nusipirkęs bilietą galiu pasistatyti automobilį prie „Žalgirio“ arenos?
Yes, you can purchase a single-use parking ticket for the Zalgirio Arena parking lot for the duration of the event. The price varies depending on the popularity of the game, ranging from 3 to 10 euros. For example, less popular LKL games will cost upwards of 3 Eur. The price for parking in EuroLeague games – 10 Eur.
The parking spots will be available only for passes pre-purchased on the ADC parking website. There is no possibility to enter and pay afterwards.
The parking spots will be available only for pre-purchased tickets, and only for the vehicle that will be registered in the ADC parking system. Registered vehicles will be identified via their number plates and will be allowed in both through the Karmelitai and A. Mickevicius bridge. There is no possibility to enter and pay afterwards.
Can tickets to the game be used as prizes while organizing a public contest?
Any public competitions, giveaways or organizing of any other commercials using Zalgiris trademark, tickets, invitations, season tickets without the permission of Zalgirio krepšinio centras is prohibited and violates the trademark rights of Zalgiris. The ticket, invitation to the game or season tickets can’t be used for any advertising or commercial purposes or be resold or copied. Breach of rules invalidates the ticket without a right to be refunded.
How long do season tickets cover?
Season tickets cover the games from the official start of the season to the end of the season.
What games does the season ticket cover?
The season ticket covers Zalgiris home games in Zalgirio Arena in the regular season of EuroLeague and LKL and the LKL Playoffs and Finals.
What do I do if I lost my season ticket?
In the case of losing a season ticket, it can be cancelled by the owner’s written request to Zalgiris ticket office. After cancelling, a new card can be made for the fee of 10 euro.
How do I print individual tickets from my season ticket?
This function is great to use if the season ticket holder can’t make it to the game and wishes to pass on his seat to somebody else. Just print the ticket and send it by email.
You can administer your season ticket by logging into the Zalgiris ticketing system.